RETURN & REFUND POLICY

Last Updated: September 10, 2026

At Royal Slat, customer satisfaction is important to us. We want you to feel confident when purchasing our wall panels and home improvement products.

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unused, uninstalled, and in the same condition in which you received it. Products must also be returned in their original packaging whenever reasonably possible.

To request a return, please contact us at support@royalslat.com before sending any product back.

Please include your order number and the reason for your return.

Returns sent without prior authorization may not be accepted.

RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at support@royalslat.com and include:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A description of the issue

If we confirm that the product was damaged, defective, or incorrect, we will provide an appropriate resolution at no additional cost to you.

REFUNDS

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges, if applicable, are generally non-refundable unless the return is due to our error.

CANCELLATIONS

Orders may only be cancelled before they have entered processing or shipment.

If you would like to cancel an order, contact us immediately at support@royalslat.com.

We cannot guarantee cancellation once an order has been processed or shipped.

CONTACT

Royal Slat
5915 Limonite Ave Apt 5
Jurupa Valley, CA 92509
United States

Email: support@royalslat.com